You are choosing to travel at a time where you may be exposed to the Coronavirus. It is your responsibility to ensure you have read and understand all relevant travel information including health.
“We” and “us” means Complex Travel Group Pty Ltd trading as RoundAbout Travel.”You” or “your” means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
“Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
“Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“Travel Provider” or “Provider” or “Providers” means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
“Travel Product” means the service or product provided by a Provider, for example, an airline or a hotel.
“Website” means our website www.roundabouttravel.com.au and any sub domains of such.
$16.50 Domestic airfare fee per person per one-way flight
$55.00 Trans-Tasman airfare fee per person (one-way or return)
$110.00 Domestic/Trans-Tasman business class airfare fee per person (one-way or return)
$110.00 Per Person After Hours Fee
For all bookings a deposit payment of $220.00 per person is due at time of booking. This deposit is non-refundable. The balance of your booking fee is due by the date specified with your costings. Making one full payment will constitute payment of both the deposit value and balance payment, with the deposit value remaining non-refundable.
Changes to Domestic/Trans-Tasman bookings will incur a fee of $44 per passenger per booking in addition to Provider and credit card fees.
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $77 per passenger per booking in addition to Provider and credit card fees.
Domestic/Trans-Tasman Airfares are non-refundable unless specific otherwise (e.g. flexible fare purchased). Service fees are non-refundable if flexible fares are purchased.
Economy & Premium Economy Fares: a cancellation fee of $400 per person* applies in addition to Provider and credit card fees.
Business Class Fares: a cancellation fee of $500 per person* applies in addition to Provider and credit card fees.
First Class Fares: a cancellation fee of $750 per person* applies in addition to Provider and credit card fees.
*In the event of a published airline cancellation fee waiver, agency cancellation fee will be reduced to the non-refundable deposit value of $220 per person.
Cancellations will incur an agency cancellation fee of 10% of the booking value, or the minimum deposit value, whichever is greater. This fee is per booking in addition to Provider and credit card fees.
Visa – an additional 1.3% applies
Mastercard – an additional 1.3% applies
American Express – an additional 1.8% applies
International Cards – an additional 3.0% fee applies, international cards are only accepted via prior arrangement and a copy of the front and back of card may be required.
(All fees include GST, where applicable).
Complex Travel Group Pty Ltd collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
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